Website Privacy Policy This Privacy Notice gives details of why and how I, Anna Nelson-Smith, collect, receive and protect (or “process”) personally identifying information (or “personal data”) from users of my website (www.turntowardsthesun.co.uk). I will also provide you with a Data Processing Statement in our first session which details on-going data processing and which I will ask you to sign if we continue working together. • I consider my commitments with regards to privacy an extension of my ethical commitments as a counsellor and therefore fundamental to good practice. • I aim to be completely transparent about how I process your personal data, therefore you can expect that any data you provide will be handled only in accordance with this Privacy Policy and my Data Processing Statement. • Your data will not be shared beyond what I describe in this Policy. • I will only use your information to provide you will details about the services requested from me or, if you become a client, to communicate with you about appointments. By visiting my website you are accepting and consenting to the practices I describe that apply to the use of my website. By continuing to use my website you are agreeing to my use of cookies described below. I may make changes to this Privacy Notice which will be made available here. I suggest you check this page for information on my up to date Policy. If you become a client I will inform you of any major changes in person and/or in writing. Data Processing: What, How and What For? I will collect personal data processed directly, the legal bases for which is my legitimate interest in being able to determine your counselling needs and to be able to respond appropriately: • Information provided by you when you write a message via the contact form on my website, including your name and email address and any information you include in your message. This information is stored in my business email account and will be destroyed within one month if you do not make a booking. • Information provided by you when you call me, including your full name, phone number, details of your counselling needs to the extent that they are shared, and email address if you make a booking. This information is handwritten, kept in a locked cabinet, and will be destroyed within one month of you making contact if you do not make a booking. While you are using my website, the following information may be processed indirectly: • Your Internet Protocol (IP) address. This is a numerical label used to connect your computer to the internet by identifying your host or network interface and location. • Cookies are like memory for web pages: they are pieces of data that websites place on visitors’ computers’ to store information. My website (hosted by Strikingly) uses: o cookies which are essential to website functionality (e.g. navigating the website): without these the website wouldn’t work properly. Therefore if you do not accept my website cookies this may effect your experience of using the site. o cookies for analytics, to track how many people are visiting my site, what countries they visit from and how long they spend looking around. o cookies that mean my website recognises you when you return to the site. • I also use a website analytics service, Google Analytics, which use cookies to provide me with information such as how many people are visiting my site and from what location and what time, which Google Ads they have responded to, what device they used, how long they spend on my site and which search terms they used to find me. Knowing these things helps me to improve my website content and functionality. You can configure your browser to notify you when a cookie is set, to block all cookies or accept all cookies. For more information on both Strikingly and Google Analytics cookie usage, please visit: Strikingly: https://support.strikingly.com/hc/en-us/articles/214364818 Google Analytics: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage Information Transmission and Security Please be aware that the internet can never be a completely secure method of communication. With this in mind, please only share details via my contact form or by email that you feel comfortable with. Once the information is with me, I will take all possible measures to deal with, store and erase it securely. Your Rights Under the GDPR you have the right to: • request confirmation that your data is being processed (i.e. this document) • access copies of your personal data • request any supplementary information relating to data processing • request to have inaccurate personal data rectified or incomplete personal data completed, in certain circumstances • request to have your personal data erased (also known as ‘the right to be forgotten’), in certain circumstances • request that the processing of personal data is restricted, in certain circumstances • request to obtain and reuse personal data for your own purposes or to send to other services • object to the processing of your personal data based on ‘legitimate interests’ To exercise any of these rights you can contact me verbally or in writing and I will respond to your request within 30 days. If you have a complaint about the way that I handle your personal data, please contact me in the first instance. If I cannot resolve your concerns in a way that you find satisfactory, you can lodge a complaint with the ICO: Website: https://ico.org.uk/concerns/ Telephone: 0303 123 1113 For more general information about GDPR, visit the ICO’s website: https://ico.org.uk/for-the-public/ Contact Please address complaints, comments and access requests to: Anna Nelson-Smith (Data Controller) Email: anna@turntowardsthesun.co.uk Tel: 07715 069356 Information Commissioner’s Office Data Protection Public Register Number: ZA318508 © Anna Nelson-Smith 2018